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SGPRO Remote 7x24 support plan is suitable for customers with sufficient in-house resources and capacity but are looking for professional advice for troubleshooting problems of mission critical system that needs to operate 7x24. It provides on-going hotline and e-mail support to help customers solving specialized problems.
- 3 named callers
- Unlimited hotline and e-mail support for 10 incidents
- 30 minutes response time for calling to our hotline
- Access to dedicated hotline and email address to contact our technical support professional
- 1 Site inspection before the commencing of this support plan
- Troubleshoot and recommend corrective action
- All questions must be related to the products or site covered by this support plan
- A case number will be assigned to each incident for easy tracking
- Incident history will be stored in database until the expiry of this support plan
- Can upgrade to SGPRO Gold with Premium Uplift support plan if 7x24on-site support is required
7x24, except the following:
- Typhoon Signal No.8 or above hoisted
- Black Rainstorm Warning signal hoisted
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We create IT solutions by integrating the "Best-of-Breed"
products in the market and delivering them to the end user
via an extensive network of trained and certified channel
partners in the region.
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As one of the major Microsoft Business Solutions Center in the region,
we specialize in supporting Microsoft ERP solutions, Dynamics AX and
Dynamics NAV, with a profound knowledge of the products, the industries
and project management.
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We focus on providing a wide array of professional services, from up-front consulting
to determining what software you need, to assisting with the installation and setup
of the software, training your staff to use it, and supporting them with expert
technical assistance.
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