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SGPRO Swap Premium service provides 7x24 on-site hardware replacement service which is suitable for customers with mission critical system that needs to operate 7x24
and need to minimize download time caused by hardware failure.
- 3 named callers
- 2 hours response time
- Access to dedicated hotline to report hardware failure
- 4 hours on-site replacement of failed hardware
- The latest version of OS and/or software is pre-loaded
- Includes initial setup of replaced hardware
- Swap unit may not exactly the same as the failed hardware but it is functionally similar
- Doesn't include configuration of OS and software and restore from backup
Mon - Fri, 9:30 - 17:30 except the following:
- Hong Kong public holidays
- Typhoon Signal No.8 or above hoisted
- Black Rainstorm Warning signal hoisted
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We create IT solutions by integrating the "Best-of-Breed"
products in the market and delivering them to the end user
via an extensive network of trained and certified channel
partners in the region.
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As one of the major Microsoft Business Solutions Center in the region,
we specialize in supporting Microsoft ERP solutions, Dynamics AX and
Dynamics NAV, with a profound knowledge of the products, the industries
and project management.
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We focus on providing a wide array of professional services, from up-front consulting
to determining what software you need, to assisting with the installation and setup
of the software, training your staff to use it, and supporting them with expert
technical assistance.
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